Called TBS to verify how many points I have accumulated so far. Just wanted to know if I am eligible for the auto membership renewal. 3 times I've called and was re-directed by the front-desk to a bz extension. I've voiced out my unhappiness to the lady on the 3rd time, and was just asked to call back again later. Duh??
Remembered suggesting to their CS Manager to allow members to view their available points online. Was told that the function was actually planned & implemented, and would be available after their new website is ready. This happened last year. Till now, I still don't see the function. Or was it too well-hidden? Hmmm ...